Overview
- Make a difference and love doing it.
- We are an employee-centric organization driven by our collective commitment to ABA.
Who We Are:
With over 1100 employees strong across 16 states and numerous clinics, we are on a mission to provide compassionate and high-quality care to our pediatric patients. Our promise is to foster an inclusive and impactful work environment where every team member can thrive both professionally and personally. If you are passionate about making a difference and want to contribute to a team that values dedication and compassion, join Golden Steps ABA in our commitment to excellence in patient care and team success.
Responsibilities
A day in the life:
- Offer compassionate emotional support to families, fostering a sense of value, understanding, and reassurance throughout their journey.
- Respond to inquiries and guide families in accessing available resources, helping them gain clarity and confidence in their care plans.
- Work closely with clinical and operational teams to champion the needs and preferences of families.
- Act as a communication bridge between families and internal departments, ensuring a coordinated and consistent approach to care.
- Recognize and address any concerns or obstacles affecting family satisfaction, escalating issues when necessary.
- Assist families in understanding the ABA process by providing clear explanations and accessible educational materials.
- Link families to external resources and community support services to enhance their overall experience.
- Keep detailed records of family interactions and ensure follow-ups are conducted promptly.
- Monitor family satisfaction levels and work collaboratively on strategies to enhance their overall experience.
- Other tasks as assigned.
Qualifications
What you’ll bring:
- Bachelor’s degree in Social Work or Psychology, or related field.
- Background in family advocacy, social work, counseling, customer service, or related fields.
- Outstanding interpersonal and communication abilities.
- Skilled at building trust and fostering strong, lasting relationships with families.
- Demonstrates empathy, patience, and a sincere dedication to supporting others.
- Possesses a proactive problem-solving approach and remains composed in high-pressure situations.
- Knowledge of ABA therapy and autism spectrum disorders is an advantage.
- Awareness of the unique challenges families encounter throughout the therapeutic journey.
- Capable of working autonomously while effectively collaborating within a multidisciplinary team.
- Excellent organizational skills and a keen eye for detail.
- Proficiency in multiple languages is a plus but not required.
Benefits
What you will love most about Golden Steps ABA:
- Unmatched Culture - Through our quarterly team outings, summer events and holiday celebrations, we are intentional about creating connection.
- Diversity & Inclusion- We believe that a team made up of unique individual perspectives is key to creating a collaborative environment of shared ideas.
- Growth & Advancement - Our commitment to a hire-to-retire culture means that we provide our employees with unmatched opportunities for career advancement and professional development.
- Commitment to Continuing Education - We offer all employees tuition scholarship discounts at our partner universities to work towards their individual career goals.
- Employee-Centric Organization - Our team members are at the heart of everything we do and every decision we We believe that a happy and engaged team provides premium therapy to our kiddos.
- Our Added Perks - We offer competitive PTO, Paid sick leave, health/dental/vision benefits, AND 401K with match.
Golden Steps ABA provides equal employment opportunity to all persons without regard to race, color, religion, creed, age, marital status, sexual orientation, gender identity or expression, citizenship status, national origin, ethnicity, military/veteran status, or disability which can be reasonably accommodated without undue hardship, or any other classification protected by law. This applies to all terms and conditions of employment including recruitment, hiring, compensation, training, promotions, terminations, layoffs, transfers and leaves of absence.
